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Window Treatments Customer Service
here to see our selection of Window Treatments.
for visiting BestWindowTreatments.com.
Every day we help our customers find the unique window treatments solutions
they need. With a selection of over 5000 window treatment products you are sure
to find just the item you are looking for. We have been in the Window Treatments business since 2004 and truly appreciate the opportunity
to serve you today and in the future!
Having trouble placing an order online?
Have a question about a product? Want to check on the status
of your Window Treatments order?
Call our friendly and knowledgeable customer service department
and they can take your order over the phone, give you more info
about a product and answer any other questions you may have. Or if our customer service center call line has a waiting time, email us for an even quicker response!
For quickest response and extended hours contact our email address:
Customer service email:
Our standard business hours are 9-5pm Eastern Standard Time. We often have extended hours to cover demand, you are welcome to call or leave a message and a customer service representative will get back with you as quick as possible.
Customer service number: (877) 717-1120
Customer Service Address:
**The above address is just one of several of our warehouses -please contact us for the correct address, as there may be a delay in your refund, if shipped to an improper address. Email or call us and we will issue a RAN# and proper return address for your return. Please see full return policy below:
**Please email or call us regarding all returns, as the address below may not be the correct warehouse to return your order.
Scroll down to see all Locations and Warehouse Centers
Best Window Treatments
5055 Enterprise Blvd.
Toledo, OH 43612
Return Policy on all Window Treatments products
At BestWindowTreatments.com your satisfaction is our top priority. We offer a 30 day return policy for most ready-made products such as our tier curtains, valances, curtain panels and home decor items.
Please note a limited 15 day return policy on our premium natural cotton, linen or burlap curtains (noted on individual product pages.)
Custom made items are not returnable, see further information below. Merchandise must be returned within 30 days after
receiving the product.
or email our dedicated customer service at (877) 717-1120 or firstname.lastname@example.org and they will assign
to you a Return Authorization Number (RAN) which allows us to keep
track of the return. Your return may require a return label to be provided by us. Please contact us and we will provide all necessary return information.
The returned product must be in new and unused condition,
in the original packaging with all the documentation, parts and accessories
to insure full credit. "New and unused" means sale-able
condition, no markings, not dirty and not washed. We cannot accept returns for
an item with any indications that it has been used.
Return shipping costs are customer's responsibility unless
the item is damaged or defective. We typically waive re-stocking fees for exchanges to another color or pattern. A 10%
restocking fee applies to all ready-made products for returns (exchanges are free of charge, plus shipping).* We typically waive re-stocking fees for exchanges to another color or pattern.
We love satisfied customers so if you have any questions
about this policy, please feel free to contact us via e-mail at customerservice@BestWindowTreatments.com or via telephone at (877) 717-1120 .
Note: Shipping charges
cannot be refunded.
Please allow us 10-14 days once we have received your
return to process and credit your credit card.
*Orders exceeding 15 ready-made panels of the same pattern are considered custom and not returnable (but may be exchanged on a case by case basis). Please order individual panels in advance to confirm, before placing a bulk order.
Custom Window Treatment Orders:
A custom order is where you design the product and we create it to your specifications. Some examples include our eco-friendly woven wood shades, fabric covered cornices and various pleated custom draperies. These items take 7 days to 3 weeks for production and are cut to your exact window size. Please order a sample swatch for any custom item to make sure it has the exact color and texture you are looking for, as these items are not returnable. If you are unsure if a product is custom-made - take a look at the product title, short description and detailed description - it will state if it is a custom made product.
Please note, when you order our ready-made curtain panels and add lining to your panel - that is still considered a ready-made option and is returnable, less a 15% re-stocking fee. Also, please be advised: matching pattern repeats are not guaranteed for ready-made products.
Sample swatches are available for custom products and most ready-made/semi-custom curtains and scarf swags. Please read the product description for each product to see how to order swatches for that item. For example, our ready-made curtain panels have swatches available that can be ordered via our website. Please view the curtain panel of choice, scroll down to the related products section and view the product page for swatches to place your order. Our custom sample swatch program is a dedicated part of our website - please click on main store menu above under "Custom Window Treatments" and the submenu for Samples.
Please note, most of our kitchen/bathroom style tier curtains, swags and valances are imported ready-made and we do not have swatches available for those products. If you have a specific question about swatches or the color scheme of a product, please email us at: email@example.com.
Damaged or Defective Items
If your order arrives at your door damaged, broken
or defective, we will either replace the broken parts if possible
or ship out a new one completely at our expense.
Requests for replacement parts will be processed as
quickly as possible. Please note that we are not able to express
ship replacement pieces.
We work hard to make your shopping experience at BestWindowTreatments.com
an enjoyable one.
Credit and Return Time
Please give us some time to process your return/exchange.
It takes about 10-14 business days for us to receive the returned or
exchanged product back from you.
All refunds granted are for the purchase price of
the product only and can only be issued to the credit card used
at purchase. Shipping charges will be deducted from the return amount.
Canceling Your Order
If you have placed an order and would like to cancel
it, please call us at 1-877-717-1120 within four hours of placing
your order to cancel it free of any charges. You can also email us at firstname.lastname@example.org.
Don't worry! Even after the four hours, our friendly
customer service will do all that we can to stop the items from
being processed and/or shipped but there is no guarantee that we
will be able to stop it in time.
We promise never to sell any customer's information
to any third party. This is our pledge to you, our customer. Any
information gathered on this site will be used only by BestWindowTreatments.com.
One month after your order is placed; your credit card information
is automatically deleted from our database. Your privacy is our
first and main concern. We understand that you want to be able to
purchase items online and not have to give away your personal
information to do so.
Limitations: Even though we try our best to ensure
your privacy and security and always look to use the best available
and tested technologies to guard and protect our web site and our
customers, we face the same risks as all Internet companies.
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