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Window Treatments Customer Service
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here to see our selection of Window Treatments.
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for visiting BestWindowTreatments.com.
Every day we help more than 1000 customers find the window treatments and curtains
they need. With a selection of over 3000 window treatment products you are sure
to find just the item you are looking for. We have been in the Window Treatments business since 1998 and truly appreciate the opportunity
to serve you today and in the future!
Having trouble placing an order online?
Have a question about a product? Want to check on the status
of your Window Treatments order?
Call our friendly and knowledgeable customer service department
and they can take your order over the phone, give you more info
about a product and answer any other questions you may have.
Customer service numbers:
(877) 228-8125
Monday - Friday 9am - 5pm EST
Customer service email:
customerservice@BestWindowTreatments.com
Contact BestWindowTreatments.com
(877) 228-8125
Monday - Friday 9am - 5pm EST
Email
sales@BestWindowTreatments.com
Return Policy on all Window Treatments products
At BestWindowTreatments.com your satisfaction is our top priority. We offer a 30 day return policy for all ready-made products such as our tier curtains, valances, curtain panels and home decor items. Some items may be subject to a 15% re-stocking fee, depending on the manufacturer, please call us if you have any questions at 1-877-228-8125 Monday - Friday 9 a.m. - 5 p.m. EST.
Call
our dedicated customer service at 1-877-228-8125 and they will assign
to you a Return Authorization Number (RAN) which allows us to keep
track of the return.
The returned product must be in new and unused condition,
in the original box with all the documentation, parts and accessories
to insure full credit. "New and unused" means sale-able
condition, not dirty and not washed. We cannot accept returns for
an item with any indications that it has been used.
Return shipping costs are your responsibility unless
the item is damaged or defective. All returns may be subject to a 15%
restocking fee, depending on the manufacturer. This information will be given to you when you request a RAN number. Merchandise must be returned within 30 days after
receiving the product.
We love satisfied customers so if you have any questions
about this policy, please feel free to contact us via e-mail at customerservice@BestWindowTreatments.com or via telephone at 1-877-228-8125 .
Note: Shipping charges
cannot be refunded.
Please allow us 10-14 days once we have received your
return to process and credit your credit card.
Custom Window Treatment Orders:
A custom order is where you design the product and we create it to your specifications. Some examples include our eco-friendly woven wood shades and custom designed draperies. These items take 14 days to 3 weeks for production and are cut to your exact window size. Please order a sample swatch for any custom item to make sure it has the exact color and texture you are looking for, as these items are not returnable. If you are unsure if a product is custom-made - take a look at the product title, short description and detailed description - it will state if it is a custom made product.
Free swatches are available for all custom made products, please email your address and list of up to 6 free swatches to customerservice@bestwindowtreatments.com.
We regret, that we do not offer swatches for ready-made products at this time.
Damaged or Defective Items
If your order arrives at your door damaged, broken
or defective, we will either replace the broken parts if possible
or ship out a new one completely at our expense.
Requests for replacement parts will be processed as
quickly as possible. Please note that we are not able to express
ship replacement pieces.
We work hard to make your shopping experience at BestWindowTreatments.com
an enjoyable one.
Credit and Return Time
Please give us some time to process your return/exchange.
It takes about 10 business days for us to receive the returned or
exchanged product back from you. Within 72 hours of receiving the
item back in our warehouse, you will receive an e-mail that reflects
that your credit card has been credited.
All refunds granted are for the purchase price of
the product only and can only be issued to the credit card used
at purchase.
Canceling Your Order
If you have placed an order and would like to cancel
it, please call us at 1-877-228-8125 within four hours of placing
your order to cancel it free of any charges.
Don't worry! Even after the four hours, our friendly
customer service will do all that we can to stop the items from
being processed and/or shipped but there is no guarantee that we
will be able to stop it in time
Privacy Policy
We promise never to sell any customer's information
to any third party. This is our pledge to you, our customer. Any
information gathered on this site will be used only by BestWindowTreatments.com.
One month after your order is placed; your credit card information
is automatically deleted from our database. Your privacy is our
first and main concern. We understand that you want to be able to
purchase fur boots online and not have to give away your personal
information to do so.
Limitations: Even though we try our best to ensure
your privacy and security and always look to use the best available
and tested technologies to guard and protect our web site and our
customers, we face the same risks as all Internet companies.
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